𝖠𝖫𝖨𝖷 𝖬𝖮𝖣𝖤𝖱𝖭 𝖢𝖧𝖱𝖮𝖭𝖮 𝖷𝟣

Yes We ship worldwide.

*/Duties & taxes may apply on arrival.

*Processing Time

* Orders are processed within 1 business day (excluding weekends and public holidays). Orders placed after 3:00 PM IST will begin processing the next business day.

*Shipping times (estimated from shipment date)

• India (Standard): 4–12 business days.

• International (Standard): 7–15 business days.

*Tracking

* Every order gets tracking where available. You’ll receive an email with the tracking number once your order ships.

*Customs & duties

International customers may be responsible for import duties or taxes levied by local customs. 

*ALIX MONDES is not responsible for customs delays.

*Lost or delayed shipments

If your order hasn’t arrived within the estimated time, contact us 

shippingalixmondes@gmail.com and we’ll investigate immediately.

Processing 1 business day;

*For Delivery 4 to 15 business days depending on region.

*Processing Time

* Orders are processed within 1 business day (excluding weekends and public holidays). Orders placed after 3:00 PM IST will begin processing the next business day.

*Shipping times (estimated from shipment date)

• India (Standard): 4–12 business days.

• International (Standard): 7–15 business days.

*Tracking

* Every order gets tracking where available. You’ll receive an email with the tracking number once your order ships.

*Customs & duties

International customers may be responsible for import duties or taxes levied by local customs. 

*ALIX MONDES is not responsible for customs delays.

*Lost or delayed shipments

If your order hasn’t arrived within the estimated time, contact us 

shippingalixmondes@gmail.com and we’ll investigate immediately.

You’ll receive a tracking order number or link through email once your order ships.

* Use that link to track.

*Contact me alixmondes@gmail.com

* Within 7 days with a photo; we’ll replace or refund.

'At "ALIX MONDES" we want you to shop with confidence. Every order is inspected and packaged with care, and we are committed to resolving any issues quickly and fairly'.

1. Eligibility for Refunds & Replacements.

*You may request a refund or replacement under the following conditions:

A. Damaged, Defective, or Incorrect Item.

You are eligible if:

* The product arrives damaged, defective, or not as described.

* You contact us within 48 hours of delivery.

* You provide clear photos or videos showing the issue.

*If approved, we will:

* Replace the item, or

* Issue a full refund to your original payment method.

B. Lost or Missing Order.

*If your order does not arrive within the promised delivery period:

* We will track the shipment.

* If confirmed lost, we will refund or resend the order.

2. One-Year Warranty (Watches Only)

*All ALIX MONDES watches include a 1-year warranty covering:

* Manufacturing defects.

* Non-human movement failures.

*Warranty does NOT cover:

* Physical damage, scratches, dents.

* Wear-and-tear from daily use.

* Water damage outside the watch rating.

* Issues caused by mishandling.

*If covered under warranty:

* We will replace or repair the watch.

*If return shipping is too costly, we may offer:

* Replacement parts.

* Compensation in your next order.

3. Non-Returnable & Non-Refundable Situations.

*Refunds will not be accepted under these conditions:

1. Change of mind or personal preference.

2. Incorrect order placed by the customer.

3. Items are damaged due to misuse, drops, or wear-and-tear.

4. Used or worn products.

5. Missing original packaging, protective films, or accessories.

6. Unauthorized returns made without contacting us first.

7. Return request made after 14 days of delivery.

8. Customized items (e.g., branded/engraved watches).

9. Minor variations in color or texture caused by lighting or screen differences.1

10. No valid reason provided for refund requests.

4. Return Shipping

*If a return is required, the customer is responsible for return shipping costs.

*If the return cost is higher than the product value, we will offer alternative solutions such as:

* Replacement parts.

* Store credit.

* Next-order Compensation.

5. Refund Methods.

*Approved refunds will be issued to your original payment method:

* PayPal

* Razorpay (UPI / Card / Netbanking)

* Processing Time:

3–7 business days after your return/refund request is approved.

6. How to Start a Refund Request.

*Email us at:

📩requestalixmondes@gmail.com

Include:

• Your order number .
• Photos/videos of the Issue.
• A short description of the problem.
• We will respond within 24–48 hours.